Phoenix Senior AdvisorHospice of the West is a Medicare-certified hospice based at 21410 N 19TH Ave Suite 100 in Phoenix, AZ 85027. It has been certified since 2010. It cares for about 323 patients on an average day, making it one of the larger hospices in the area. It scores 10 out of 10 on Medicare's Hospice Care Index; the Arizona average is 8.8. Family caregivers rate it 3 out of 5 stars. The index flags 3 areas where it is worse than the Arizona average, starting with gaps in nursing visits longer than 7 days.
What is Hospice of the West's Medicare record?
| Hospice | Hospice of the West |
|---|---|
| Address | 21410 N 19TH Ave Suite 100, Phoenix, AZ 85027 |
| Phone | (602) 343-6422 |
| Medicare provider number (CCN) | 031592 |
| Ownership | For-Profit |
| Medicare-certified since | 10/31/2010 |
How does Hospice of the West score on Medicare's Hospice Care Index?
Hospice of the West scores 10 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Arizona average it is better on 1 of the indicators below and worse on 3.
| Indicator | Hospice of the West | Arizona average | U.S. average | vs. Arizona |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 69% | 58.4% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 6.9% | 6.4% | 7.3% | About the same |
| Patients discharged alive after 180 days or more (lower is better) | 41% | 37.8% | 37.4% | Worse |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 10.1% | 6.5% | 8.5% | Worse |
| Live discharge followed by death in hospital (lower is better) | 1.4% | 1.3% | 2.1% | About the same |
| Nurse minutes per routine home care day | 12.3 min | 11.3 min | 19.9 min | About the same |
| Share of skilled nursing minutes given on weekends | 8.2% | 7.1% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 93.6% | 89.8% | 89.3% | Better |
Separately, 97.7% of its patients received all seven recommended care steps at admission (Arizona average 94.3%) and 72.3% were visited by a nurse or social worker on at least two of their last three days (Arizona average 55.7%).
What do families say about Hospice of the West?
81% of family caregivers said they would definitely recommend Hospice of the West; the Arizona average is 85%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Hospice of the West | Arizona average | U.S. average | vs. Arizona |
|---|---|---|---|---|
| Team always communicated well | 80% | 81% | 82% | About the same |
| Team always provided timely help | 73% | 77% | 78% | Worse |
| Team always treated the patient with respect | 91% | 92% | 91% | About the same |
| Right amount of emotional and spiritual support | 92% | 91% | 91% | About the same |
| Patient always got help for pain and symptoms | 70% | 76% | 76% | Worse |
| Caregivers rated the hospice 9 or 10 | 82% | 83% | 83% | About the same |
| Would definitely recommend the hospice | 81% | 85% | 85% | Worse |
Where does Hospice of the West deliver care, and to whom?
63% of hospice of the west's care is delivered in assisted living and its largest patient group by diagnosis is dementia (33%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| In assisted living | 63% |
| At home | 35% |
| In a nursing facility | 1% |
| In a skilled nursing facility | 1% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 33% |
| Heart and circulatory disease | 23% |
| Other conditions | 17% |
| Cancer | 13% |
| Respiratory disease | 10% |
| Stroke | 7% |
Which Phoenix-area ZIP codes does Hospice of the West serve?
Hospice of the West tells Medicare it serves 138 ZIP codes in Phoenix and Maricopa and Pinal counties.
- 85003
- 85006
- 85009
- 85012
- 85013
- 85014
- 85015
- 85016
- 85017
- 85018
- 85019
- 85020
- 85021
- 85022
- 85023
- 85024
- 85027
- 85028
- 85029
- 85031
- 85032
- 85033
- 85035
- 85037
- 85040
- 85041
- 85043
- 85044
- 85048
- 85050
- 85051
- 85053
- 85054
- 85083
- 85085
- 85086
- 85087
- 85118
- 85119
- 85120
- 85121
- 85122
- 85123
- 85128
- 85131
- 85132
- 85138
- 85139
- 85140
- 85142
- 85143
- 85145
- 85147
- 85172
- 85173
- 85193
- 85194
- 85201
- 85202
- 85203
- 85204
- 85205
- 85206
- 85207
- 85208
- 85209
- 85210
- 85212
- 85213
- 85215
- 85224
- 85225
- 85226
- 85234
- 85248
- 85249
- 85250
- 85251
- 85253
- 85254
- 85255
- 85256
- 85257
- 85258
- 85259
- 85260
- 85262
- 85263
- 85266
- 85268
- 85282
- 85283
- 85286
- 85295
- 85296
- 85297
- 85298
- 85301
- 85302
- 85303
- 85304
- 85305
- 85306
- 85307
- 85308
- 85310
- 85323
- 85326
- 85331
- 85335
- 85338
- 85339
- 85340
- 85345
- 85351
- 85353
- 85354
- 85355
- 85361
- 85363
- 85373
- 85374
- 85375
- 85377
- 85378
- 85379
- 85381
- 85382
- 85383
- 85387
- 85388
- 85390
- 85392
- 85395
- 85396
- 85623
- 85658
- 85739
What should you ask Hospice of the West before choosing it?
Ask how often the nurse visits
69% of Hospice of the West's patients went more than seven days without a nursing visit at some point, against 58.4% across Arizona. Ask for the planned visit schedule in writing and who decides when it changes.
Ask how eligibility is reviewed
41% of its live discharges came after six months or more of care (Arizona average 37.8%). Ask how often the doctor recertifies eligibility and what support is offered if a patient is discharged.
Ask how a crisis at home is handled
10.1% of its live discharges were followed by a hospital stay and a return to hospice (Arizona average 6.5%). Ask who comes to the house in a symptom crisis and how fast.
Ask what the family is expected to do
Hospice supports the family caregiver; it does not replace one. Ask how many aide visits a week are typical and what happens overnight.
Which other hospices serve Phoenix, AZ?
- Dignity Hospice — Hospice Care Index 10 of 10
- Stillwater Hospice — Hospice Care Index 10 of 10
- United Hospice & Palliative Care of Arizona — Hospice Care Index 10 of 10
- Bliss Hospice LLC — Hospice Care Index 9 of 10
- Desert Valley Hospice LLC — Hospice Care Index 9 of 10
- Passion Hospice — Hospice Care Index 6 of 10
All Medicare-certified hospices in Phoenix and Maricopa and Pinal counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Hospice of the West Medicare-certified?
Yes. Hospice of the West is certified by Medicare under provider number 031592 and has been since 2010.
What is Hospice of the West's Hospice Care Index score?
10 out of 10 in the current Medicare data. The Arizona average is 8.8.
How large is Hospice of the West?
It cares for about 323 patients on an average day.
